At Olivine Beauty, all sales are final. Please review your order carefully before completing your purchase.
If you need to cancel or update your order, you must contact us within 12 hours of placing it. After this window, we cannot guarantee changes can be made because your order may already be in processing.
We currently do not accept returns on any products.
If your product arrives damaged or defective, email support@olivinebeauty.com within 30 days of delivery and include:
Your order number
A description of the issue
Clear photos showing the damage or defect
Once reviewed and approved, we will send a replacement for the affected item. We do not offer returns for these cases unless specifically requested.
We do not offer refunds for:
Buyer’s remorse
Opened or used products
Orders placed in error
Incorrect shipping information entered at checkout
Delivery issues caused by the carrier after shipment
Delays that are outside our control
Refunds will only be issued where required under applicable consumer protection law.
For support, please contact: support@olivinebeauty.com.