Refund policy

Order Cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to change or cancel it, you must contact us within 12 hours of placing it. Once the packaging and shipping process has started, it can no longer be cancelled.

Refunds
We offer a 100% money back guarantee on any product that is defective or damaged during shipping. Just let us know and we will provide, at your preference, either a replacement or a full refund. If you are unsatisfied with your order for any other reason, please contact our support team and we will do our best to help you out.

Returns
We do not accept returns. You do not need to send anything back to us to receive a replacement or refund.

Non-Refundable
We cannot issue a refund if:

• Your order does not arrive due to factors within your control (e.g., providing an incorrect shipping address).
• You simply change your mind after the 60 day window below has closed.

Refund Window
You may submit refund requests within 60 days of the delivery date. To request a refund, send your order number and reason for your request to: support@olivinebeauty.com.

Olivine LLC
30 N Gould St Ste R, Sheridan, WY 82801, United States